Why Women Keep Coming Back To Ruby & Elise Sydney
based on 50,000+ reviews
“Really happy with this one. The fit is relaxed without looking oversized and it sits really nicely. Comfortable enough to wear all day and very easy to dress up or down.”
“Delivery took a little longer than I’m used to, but I was kept well informed with tracking updates along the way. Everything arrived safely and I’m really happy with the item. Definitely worth the wait and I’ll be ordering again.”
“Such an easy piece to wear. The fabric feels lovely and it falls nicely without clinging. I’ve already worn it a few times with jeans and received compliments on it.”
“I’m always a little unsure ordering clothes online, but the fit was spot on. It feels comfortable around the arms and waist and still has a really flattering shape. Very pleased with my purchase.”
“Really lovely piece and the quality was better than I expected. The fit is slightly more relaxed than I normally wear, but once styled it looks beautiful. Definitely one I’ll get plenty of wear out of.”
“Exactly what I was hoping for. Comfortable, flattering and easy to wear with things I already own. It’s quickly become one of those pieces I reach for without having to think about it.”
“Lovely fit and really comfortable to wear. The sleeves were slightly longer than I expected, but they still sit nicely and it hasn’t bothered me at all. Overall very happy with it.”
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ABOUT US
We're Ruby and Elise, two sisters in Sydney.
We started this because of a feeling we kept chasing. You put something on in the morning, forget about it all day, and someone stops you to ask where it's from. That's the whole brief.
So we pick with our own wardrobes in mind. Fabric that moves with you and still looks right after the fifth wear. Seams that sit flat instead of pulling. Colours that go with what you already own, so nothing sits in the cupboard waiting for the right occasion.
Every style runs through to AU 24. Not in a separate section, not as an afterthought — same piece, same price, the whole way up.
We keep it simple: when you email, you get a real answer from someone who knows the stock, within 24 hours. And if something isn't right, we'd rather hear about it and fix it than have you quietly not come back.
Elise & Ruby, Sydney
30-DAY MONEY-BACK GUARANTEE
Buying clothes you can't try on first takes a bit of faith. So we take that part off your hands.
Wear it round the house. Check the fit in your own mirror, in your own light. If it's not right, email us and we'll come straight back with where to send it — always within 24 hours. Once it reaches us your refund is on its way, and it's with you within 10 business days.
STILL NOT SURE?
TRACKING YOUR ORDER
Track your order here with the order number from your confirmation email — it starts with #AU. Tracking is emailed the moment your parcel leaves the warehouse. It can take a day or two before the first scan shows up, and that is normal.
IF IT DOESN'T FIT
You have 30 days from the day it arrives. Email us and we will tell you where to send it, within 24 hours. Our pieces run a little small, so if you sit between two sizes take the larger one.
IF IT ARRIVES DAMAGED
We replace it or refund you, and we cover the postage both ways.
PAYING
Visa, Mastercard, Maestro and American Express, plus Shop Pay and Google Pay. Everything is charged in Australian dollars, so the amount you see is the amount that leaves your account. Card details go straight to the payment provider and never touch our systems.
SPEAKING TO SOMEONE
info@rubyelisesydney.com reaches one of us directly. Every email answered within 24 hours, every day. No bots, no copy-paste.
FREE SHIPPING
Free on every order, anywhere in Australia. Sent tracked with Australia Post, and you'll get a tracking link by email the moment it's on its way.
30-DAY MONEY BACK
Not the right fit? Email us within 30 days and we'll tell you where to send it. Your refund follows within 10 business days of it reaching us.
SECURE PAYMENT
Choose whatever payment method suits you at checkout. Every payment runs over an encrypted connection, and your card details never reach us.